The Road Home
Overview:
Collaborated with colleagues to revamp the website of a non-profit organization, working on improving website accessibility for people with diverse backgrounds, creating a prototype for a new website design that will make it easier for users to access important information, and developing a study report with a recommendation that the organization has chosen to modify the website.
Revamp Achievement:
The website reached a more diverse audience, especially users for whom English is not the first language.
The number of users who donated items has increased.
“If you redesign everything, you force users to relearn everything.”
Quote behind this revamp.
— Jared Spool —
Our team goal for this revamp is to fix the problem without redesigning anything. We will use what the website has and make easy fixes, such as changing wording and adding essential systems that can be reused forever.
Old Version Crucial Problems
21 out of 37 users (a majority who identified "English" as their primary language) reported having difficulty finding information on where to donate clothing or items.
Participants who do not use English as their primary language found it challenging to navigate the interface due to the lack of language options.
New Version Solution
Problem: Difficulty finding information on where to donate clothing or items.
Solution: Change the term “in-kind donation” to “item donation.” The wording was “too formal,” which most people do not encounter in their daily lives, even in English-speaking contexts.
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Problem: Difficulty in navigating through the website for non-English speakers.
Solution: Adding a language option at the bottom left of the screen. According to eye tracking and the speakoutloud method, most participants first look at that spot.
